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Privacy Policy

Padel House Shop ("we", "our", "us") is a trading name of Padel House Shop . We respect the privacy rights of its online visitors ("you", "your", "yours") and recognize the importance of protecting the information collected about them. We have adopted a corporate-wide Privacy Policy that guides how we collect, store, and use the information that you provide us with.

The following information is provided by Padel House Shop to enable our online visitors to be fully informed of the stipulations in our Privacy Policy. By visiting Padel House Shop, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

This Privacy Policy does not apply to websites maintained by other companies or organizations to which we link and Padel House Shop is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of other such companies or organizations before submitting your details.

WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?

Padel House Shop collects personal information in several ways: (i) when you place an order and (ii) register for a service offered by Padel House Shop. By registering at Padel House Shop, you are consenting to the collection of your personal data. For a personalized experience that's relevant to customer liking, we also record gender information. Through this we're able to provide product suggestions, website experiences and off-site communication that is relevant to the particular gender.

If an order is placed with us, we need to hold personal information including your name, email address, phone number, shipping and credit/debit card billing address(es) so that we can process and complete your order. 

Credit/debit card details saved will never be shared with third parties, and will only be used to process your order using our payment partner's system (Stripe). Additionally, we may also obtain information as a result of authentication or identity checks. We will ask for your telephone number. This number will be given to our courier for delivery services. These details will allow us to process your order and keep you informed about the status of your order.

WHAT ABOUT COOKIES?

Our site uses cookies (very small files that are sent by us to your computer or other access devices) which we can access when you visit our site in future. There are four types of cookies:

  • Website Functionality Cookies: These cookies enable you to browse the website and use our features such as shopping baskets and wish lists.
  • Website Analytics Cookies: We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.
  • Customer Preference Cookies: When browsing or shopping online, the website will remember preferences you make (for example: your username, language or location). This makes your browsing experience simpler, easier and more personal the next time you return.
  • Targeting Cookies or Advertising Cookies: These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement, as well as to help us measure the effectiveness of our advertising campaigns.

By using our website, you agree that we can place these types of cookies on your device and access them when you visit the site in the future. If you want to delete any cookies that are already present on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at AboutCookies.org. Please note that by deleting our cookies or disabling future cookies, you may not be able to access certain areas or features on our site.

HOW THIS INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH

Padel House Shop may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfil and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell or provide your details to third-party marketing companies.

Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.

MARKETING OPT-IN AND OPT-OUT PROVISION

When you register at Padel House Shop, you are consenting to receiving promotional communication from us. You have the option to opt-out or unsubscribe from our marketing communications such as:

  • Communication alerts for new products, special offers, events of interest and one-off marketing promotions. Such alerts may include marketing information about Padel House Shop, our subsidiaries or selected business partners.
  • We do not sell or otherwise pass your details to third parties for marketing purposes. marketing communications you subscribe to will only be sent by Padel House Shop.
  • At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any email we send will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the email. Alternatively, you can contact our Customer Care.

HOW YOU CAN ACCESS AND, IF NECESSARY, CHANGE THE PERSONAL INFORMATION PADEL HOUSE SHOP MAINTAINS

If for any reason you are concerned that the personal information held by Padel House Shop is not correct, please visit the website. After logging onto the site through the ‘Sign In’ menu on the homepage, your personal information will be made available for review. You can then change the incorrect information under the ‘My Profile’ section. You may access your personal data on the website using your User ID and password. This information may be changed online under ‘My Profile’ and ‘Address Book’. You can also change or delete your saved credit/debit card details. Alternatively, upon written requests from the customer, Customer Care can update the data from the backend without obtaining the User ID and Password.

SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION

We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Sockets Layer (SSL) encryption, which encrypts your information before it is sent to us to protect it from unauthorized use. In addition, we will take reasonable steps to ensure that third-party business partners to whom we transfer any data will provide sufficient protection of that personal information.

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example: 

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

  • FACEBOOK - https://www.facebook.com/settings/?tab=ads
  • GOOGLE - https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

RETENTION

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

DO NOT TRACK

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@padelhouseshop.com

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority.